This page explains what Embossify collects when you use the site, why, how long we keep it, and the choices you have. We have tried to write it in plain English.
The short version
- You never create an account. We ask for an email address only when you buy something, look up an order, or write to us.
- Your picture is processed on our server only to build your STL file. Free pictures and the files made from them are deleted automatically after 3 days. Paid files and their pictures are deleted after 3 days.
- The live preview in the converter and the whole Embossify Lens run in your own browser. Embossify Lens never uploads your file.
- Payments are handled by PayPal. We never see or store your card number.
- We do not sell your personal information.
What we collect, and why
| What | Why we need it |
|---|---|
| Your picture and the STL made from it | To build and deliver your file. Nothing else is done with them. |
| Your email address, when you buy, use a volume code, look up an order, or contact us | To send your download link or code, to find your orders again, and to reply to you. |
| Order details: order number, what you bought, the amount, the date and PayPal's transaction reference | To deliver what you bought, to give support, and to keep the sales records that business and tax rules require. |
| Your message, when you use the contact form | To read it and answer it. |
| Your IP address and browser type, saved with conversions, orders and contact messages | To limit abuse (such as one visitor converting thousands of pictures an hour), to block spam and fraud, and to investigate problems. |
| Basic visit statistics (through Google Analytics) | To see which pages are used and whether the site is working well. |
We do not ask for your name, address, phone number or payment card.
Your pictures
When you press Embossify, your picture is sent to our server over an encrypted connection and turned into an STL file. The picture and the STL stay on our server for 3 days for a free file, or for 3 days if you bought a high resolution file. After that they are deleted automatically. We do not look at your pictures, share them, or use them for anything except giving you your file. You promise in our Terms of Service that you have the right to use any picture you upload.
The 3D preview you see before you convert, Embossify Studio, and the Embossify Lens are all drawn by your own browser. SVG, HEIC and TIFF pictures are converted in your browser first, so our server receives an ordinary picture instead.
Who else is involved
- PayPal takes your payment. It tells us whether the payment went through; it does not give us your card number. PayPal's own privacy policy applies to what you give it.
- Google Analytics counts visits. It uses cookies and receives your IP address and details of the pages you view.
- Google AdSense may show advertisements. Google and its partners can use cookies to show ads and measure them.
- YouTube, only on the Examples page, which can show a video. It uses YouTube's privacy-enhanced mode, which does not store information about you until you play the video.
- Our email service carries the emails we send you (download links, volume codes and replies).
- Our hosting provider keeps standard server logs of requests (address, time and page).
We do not sell your personal information and we do not give advertisers your email address. We may disclose information if the law requires it, or to protect the site from abuse and fraud.
Cookies
- Our own cookie. A single security cookie called
embossifyhelps protect forms (such as the contact form and checkout) from forgery. It is not used to track you around the web. - Google cookies. Google Analytics and AdSense set their own cookies. You can control them in your browser settings, opt out of personalized ads at Google Ad Settings, and opt out of Analytics with the Google Analytics opt-out add-on.
How long we keep things
- Pictures and STL files: 3 days (free) or 3 days (paid), then deleted automatically.
- Records of conversions (the date, your size settings and your IP address, but not the picture), order records and contact messages: as long as we need them to give support, keep accurate sales records and meet our legal obligations.
- Short-lived counters used to limit abuse are deleted after about a day.
Your choices
- Use the site without giving us anything but a picture. A free file needs no email address.
- Lost a download link? Find my order emails you your links again.
- Want us to delete your email address or messages, or have a question about your data? Contact us from the address in question and we will help, unless we must keep a record by law.
- Block or delete cookies in your browser at any time. The site still works.
Children
Embossify is not aimed at children under 13, and we do not knowingly collect their personal information. If you think a child has sent us their details, contact us and we will delete them.
Security
The site uses encrypted connections (HTTPS), and access to our administration area is restricted. No system is perfectly secure, but we take care to limit what we collect and to delete files promptly.
Changes to this policy
If we change what we collect or how we use it, we will update this page. Questions are always welcome through our contact form. See also our Terms of Service.
Last updated: October 2026.